Heads up for Bank Australia users: we're on it!

Hey Solmates 👋

We're hearing reports of Bank Australia customers experiencing an issue with Connected Accounts in Solo, and we're on the case!

What’s happening

Some transactions from Bank Australia are showing up in Solo with the right dollar amount, but the description isn’t matching what you see on your bank statement. So instead of seeing “Solo Café - $5.50,” you might see something less clear in Solo. As you can imagine, it makes things way murkier than we'd like! 

What we’re doing

We’ve already raised this issue with our mates at Adatree (they help us connect with banks) and are pushing for it to be sorted as soon as possible. Our team is tracking every case and doing our best to make sure your transaction data lands how it should.

We’ll keep you in the loop with any big updates as they come in, and we really appreciate when impacted Solmates make themselves known ☺️

If you spot anything odd or just want a hand, drop a comment here or reach out through the app by tapping More > Digital assistant. 

Thank you for flagging these issues so proactively, and for your patience! Hang in there while we look under the hood and get your transaction data into tip top shape - we've got you 🙌