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✅ FIXED - Heads up for NAB users: we’re onto it

Sigrid-Solo's avatar
Sigrid-Solo
MYOB Staff
8 months ago

Update - June 27th, 2025

Hey Solmates 👋
 
We’ve got some long-awaited news that’s sure to brighten your day, drumroll please 🥁... As of today (June 27th), NAB has made the adjustments needed to resolve those pesky 404 errors when connecting your bank account to Solo! 🎉
 
Over the past few weeks, NAB’s data hasn’t been playing nice with Open Banking (the clever tech behind Connected Accounts). It’s been a tough nut to crack, with teams from all over jumping in to tackle the issue. We really appreciate your patience while we worked through this.
 
That said, we don’t just want to close the loop here, please try reconnecting your NAB account. If you hit any bumps or have questions, we’re always here, standing by to help. Let’s make sure everything lands smoothly from here on out.
 
If you need a hand, please comment below, or reach out to us via More > Digital assistant in the app!

Original Post


If you’ve been trying to link your NAB account through Connected Accounts and hitting roadblocks, yep, you’re not imagining it. There’s a known issue affecting NAB connections, and we know it’s causing a real headache.

Here’s what’s going on

NAB’s data isn’t playing nice with Open Banking (that’s the tech behind Connected Accounts). That means some Solo users are getting stuck, especially with newer NAB accounts, or when NAB doesn’t send through all the details we need to complete the setup. Sometimes it looks like everything’s working… and then boom, error page. Not fun.

Here's what we are doing

We’ve flagged this with our mates at Adatree (they help power Connected Accounts), and it’s been escalated to NAB’s tech team.

While we wait on a fix, we’re doing everything we can from our side, keeping a close eye on things, improving how we handle patchy data, and rolling out behind-the-scenes updates. If you’ve had a failed attempt, it might be worth trying again after a short wait.

We’re on it, and we won’t rest till things are sorted.

 

As always, if you need a hand, comment below, or reach out to us via the Digital assistant in the app!

 

Thanks for sticking with us. You’ve got this, and we’ve got your back. 

Updated 7 months ago
Version 3.0
connected accounts
Sigrid-Solo's avatar
MYOB Staff
Joined October 15, 2024
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14 Comments

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  • Maggie-Solo's avatar
    Maggie-Solo
    MYOB Staff
    8 months ago

    Hey AlphaTech​ as soon as we have any more information from NAB on this issue we will reach out to all of our Solmates who are affected. I understand how frustrating this is for you. Could you please share with us why this is preventing you from switching over so we can provide you with a workaround for the meantime?

  • Maggie-Solo's avatar
    Maggie-Solo
    MYOB Staff
    8 months ago

    Hey jqj​ thanks for reaching out, I completely understand how frustrating this situation must be, especially after you've taken all the right steps to get started with your new account.

     

    Under Australia’s Consumer Data Right (CDR), banks like ING are required to share eligible account data securely with accredited third parties like Adatree (which provides the service to Solo), but only once the account has been made available for data sharing by the bank. Even if your card is active and you've used the account, there can sometimes be a short delay before a newly opened account appears in third-party services like Adatree, depending on how ING has set up their systems.

     

    We can confirm that Adatree is an Accredited Data Recipient, which includes stringent security, privacy, and consent requirements which are highly regulated. We’re proud to use Open Banking with Solo, which is designed specifically to prevent the kinds of risks ING has mentioned. It’s disappointing to hear that they’ve discouraged its use, as the CDR exists to give you more control and choice over your financial data.

     

    We’re unable to raise a support ticket directly with ING on your behalf due to their internal policies, but we do recommend that you contact their support team again and reference that this is a CDR issue, specifically related to a new account not being surfaced for sharing. If they need more context, feel free to mention that the issue appears to be with ING’s data holder implementation of the CDR.

     

    In the meantime, we’ll continue monitoring from our side and are happy to escalate it with our financial services team if needed. Please keep us posted if ING responds or if the account begins appearing in Solo in the next few days.

  • AlphaTech's avatar
    AlphaTech
    Member
    8 months ago

    We’re going on 2 weeks now. I just tried again with NAB and same issue. The app is worthless at this stage. Lucky it’s only $1 a month but I won’t be switching over to this until the bank feeds are fixed 

  • jqj's avatar
    jqj
    Member
    8 months ago

    This appears to be the case for ING Bank too.  I opened a new account 10 days ago. I activate its Visa debit card and transacted with it. My other ING accounts are showing in Adatree, but the new account is not available. Not only did ING Bank wash their hands of the issue, but also they warned against using MYOB and said that they would not be liable for any fraud or data breach resulting from connecting to MYOB Solo. This is scaremongering. It’s frustrating in any event. Can you open a ticket with ING too please?