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✅ FIXED - Bug Alert: "Unable to load accounts. Check back later."

Jay-Solo's avatar
Jay-Solo
MYOB Staff
7 months ago

Update: 

Hey Solmates 👋

As of 9:00am AEST this morning, we've received word that the disruption affecting Connected Accounts in Solo has been smoothed out, and we're back on the air! 

Thanks again for sticking with us while this was patched up, what follows below is the original post from Friday afternoon:

Original Post (11th July)

We're receiving a number of new reports related to an issue with Connected Accounts where upon loading Solo, the spot where your accounts would normally show up display a message that reads "Unable to load accounts. Check back later."

 

What's going on

Since 12:38 PM AEST, our team has identified a disruption which results in a 503 error, this results in the error message being shown in Solo. Our teams are currently investigating further.

What we're doing

We're standing by for updates from our teams as they are hard at work fixing the service disruption. We'll provide updates along the way as we learn more about what caused it, and when we can expect a fix. 

 

Thank you for hanging in there while we investigate this one further! If you need a hand, please comment below or reach out to us via MoreDigital assistant in the Solo app. We've got you! 🙌

Updated 7 months ago
Version 2.0

3 Comments

  • Hey mopitupcleaning​ - Jay here again! Dropping a line to let you know that my teammates have emailed you directly as it looks like they were in touch with you last week ☺️ We look forward to hearing from you soon! 🙌

  • Jay-Solo's avatar
    Jay-Solo
    MYOB Staff
    7 months ago

    Hey mopitupcleaning​! That's not what we like to hear, and we'd love to get you back up and running as soon as we can! 

    Can I confirm if you're running the most recent version of Solo (6.0.1)? We haven't had any other reports of login issues that sound like this one, but we'd love to take a deeper look into it for you.

     

    If the error is persisting on the current version of Solo, tap the "Help logging in" button on the Sign In screen, and then the little purple bubble that appears in the bottom-right of the following page. This will connect you with our Digital assistant which will connect you with our team for further investigation ☺️

    Looking forward to getting you back up and invoicing 📤

  • Hey I have been having issues logging in for the past week. No errors it just goes back to the app main screen. I am not late of invoicing clients and completing my efoy tax assessment. 

    When will this be resolved?