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This appears to be the case for ING Bank too. I opened a new account 10 days ago. I activate its Visa debit card and transacted with it. My other ING accounts are showing in Adatree, but the new account is not available. Not only did ING Bank wash their hands of the issue, but also they warned against using MYOB and said that they would not be liable for any fraud or data breach resulting from connecting to MYOB Solo. This is scaremongering. It’s frustrating in any event. Can you open a ticket with ING too please?
We’re going on 2 weeks now. I just tried again with NAB and same issue. The app is worthless at this stage. Lucky it’s only $1 a month but I won’t be switching over to this until the bank feeds are fixed
Hey AlphaTech as soon as we have any more information from NAB on this issue we will reach out to all of our Solmates who are affected. I understand how frustrating this is for you. Could you please share with us why this is preventing you from switching over so we can provide you with a workaround for the meantime?
Apart from the bank feeds not working.
-I did not know this was an app-only service. Having a website via desktop on a bigger screen is sometimes very useful (especially those with older eyes)
-I am currently using Zoho invoice free which seems to suit me because I do not issue a lot of invoices and I'm happy to continue manually reconciling my expenses and income. I am hoping with Solo that some of the reconciliation is a little more automated? Zoho has both an app and website I can use.
-I am concerned that this $1 a month will be a bait and switch tactic by MYOB to lure customers and then massively increase their pricing once they have their targets captured
Hey AlphaTech thanks so much for sharing your thoughts!
You're right Solo is a mobile-only app. It’s built with busy sole operators in mind, so you can do things like snap receipts on the go and tap to get paid, all from your phone. We totally hear you on the bigger screen thing though, and you’re not the first to mention it 👀 We've passed this feedback to the product team!
As for reconciliation, Solo’s got some serious smarts! Once your bank is connected, we’ll automatically match transactions to your invoices and expenses, saving you a heap of time. We know NAB’s being a bit tricky right now, but once that’s sorted, you’ll get to experience the full magic of smart-matching ✨
And finally, about pricing, great question! You’re spot on: the $1/month is a limited-time promo to help our early Solmates try Solo out for real. After that, it’ll move to $12/month, which is still one of the most affordable options around (especially with unlimited invoicing, smart-matching, and expense tracking all included!).
