We are super excited to share the recent release of the customer support portal and this is fast becoming the primary way customers are engaging with the MYOB PayGlobal support team.
At the start of October 2025, the Customer Support Portal was released to our customers. This gives Authorised Support Users the ability to raise and review their tickets in a single place, this is not only support queries but also your professional service & general account enquires.
The journey so far
On the 3 October, login emails were sent to active authorised contacts inviting them to setup their account, we have also since triggered a follow-up. Within a month over 50% of the invitees have setup their account and have started engaging via it.
Further details about the portal is located here.
