Connecting Bank Feeds
Does anyone know why when I try to connect additional Bank Feeds to our AccountRight account that my access is denied? I have full access as the Business Owner and Administrator.
Forum Discussion
Hi SCGC,
Welcome to the Community Forum!
The "Access Denied" error usually happens if the login details you're using aren't for an Administrator or Owner of the file. Since you’ve mentioned you’re using the correct login, we might need to check this further on the backend. Please send me a private message with your serial number and login email, and I’ll be happy to check this one further.
Regards,
EarlThanks Ed, as soon as I work out how to DM you, I will do so! :)
Hi SCGC,
You can also create a support ticket at myaccount.myob.com, as this may require individual assistance on the backend. Additionally, you might want to try our virtual assistant, MOCA, which is designed to dive deeper into issues like this. Give it a go! You can engage with MOCA through myob.com/support for any queries or assistance. And if MOCA isn’t able to fully resolve your issue, our live chat team is ready to step in and help from where MOCA left off.
Regards,
Earl
