Forum Discussion

ianlennie's avatar
ianlennie
Contributing User
3 months ago

invite as a user

i have been invited as a user but received an email to me as an administrator and asking for a password which i have never set up. i am to be a user not an administrator.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi ianlennie,

     

    I see you're having trouble with the administrator password blocking your file access. To sort this out, I suggest sending a fresh invite directly from the file. This ensures the roles and access levels are set correctly when the invite goes out. Check out the 'Inviting a User to Your MYOB Business' article if you need more guidance.

     

    If the issue persists, you can chat with MOCA, our virtual assistant, on our website. If MOCA can't solve it, you'll be connected to our live chat team automatically through myaccount.myob.com.

     

    Feel free to start a new thread if there's anything else you need help with.

     

    Thanks,
    Genreve