Payment is required immediately - Email - Scam???

Lies, but of course you would try and defend the bad service and wait times being, Myob Certified for over twenty years. Degree qualified registered BAS agent 92779001. Thorough, meticulous, diligent. Bookkeeping service, Myob installation setup and training.

MYOB Certified Consultants are expert partners who are required to retrain annually in MYOB Products

Hardly bias 

Well I might be a liar but not about this.

Of course you're entitled to your beliefs. Erroneous as they might be. 

Kr

Oh yeah cos that's my "goto" source of truth. Facebook. 😆 

Honestly mate, pack it up.

Oh did Trump win the election in 2020 by the way?

;)

I never intended this thread to be used like this, but in all honesty Zappy, I too had to recently deal with MYOB over the course of a 3 week period, ringing them, as they never contacted me back like they said they would & I too spent between 1 - 2&1/2hours on hold waiting each time, to be spoken too, transferred to another department because who answered wasn't able to help, on hold again for another 1/2-3/4hr, then twice got cut off, so had to go through the whole process again. So it does happen. I'm not the only person who uses MYOB that I have spoken to that this happens too. It is unfortunately a common thing. 

It's great you haven't had that issue when contacting them, but don't dismiss that it happens, just because you haven't experienced it.

Have a great day

Hi Samara

I am just wanting to know if there have been noted any scam emails being sent to MYOB customers? Would MYOB send an email like that? That should be a fairly easy thing to know up front. There is no 'identifying' details such as a Client ID or anything in the message. Not even the subscription type or balance of what is supposedly owing, ect (see content of original message, showing the email). That's what makes me think it's a scam.

I haven't had issues logging in & using MYOB & as I said, we pay by direct debit & I know the payment has already come out, so it's not a case of wrong account details & there was no payment due when I received the email, so assuming it's a scam. I guess, what I'm getting at, is if it is a scam, you might want to let customers know this is happening & how you would actually contact them if there was such an issue.

Regards,

Kristelle

Kristelle Ive had my own issues with the phone support over the years and I have similar issues with the other software companies (not Xero obviously since they have none) I would simply observe the traning and dedication of the staff at MYOB right now is best in class. It easily beats the support I get from any of the other companies. And Im not saying your expectations are unrealistsic either, just that when I cpmare it to my expereince with Reckon or Intuit, Myob comes out on top. Easily.

Hi Kristelle 

Apologies if I wasn't clear before, The email you pasted is an email that MYOB would send.

In the future, if you get another email you are unsure about we always recommend checking the sender of the email to make sure it is a legitimate email from MYOB. You can read more about that here: Warning – watch out for fake (spam / phishing) emails pretending to be from MYOB.

If you have any further questions please let me know.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.