Payment is required immediately

Hi and this is the first time I have used this as I have no been able to find an email to send a complaint to.

I received today, an email saying "payment is required immediately" otherwise my account would be suspended and $11.50 added to the next invoice.

I thought it was spam because I am in Auckland, but the contact phone number was the Australian free phone. 

As the payment is by direct debit, I decided to check just in case it hadn't one through and indeed it hadn't, despite there being more than enough funds to cover the invoice.

I phoned the NZL help desk and eventually got a very helpful person who said that a whole lot of payments did not go through earlier in the month due to an error by MYOB. I was sent a payment link and hopefully things will go back to normal as they have for over ten years now.  

I am really disappointed that this was acknowledged as a problem with MYOB, but MYOB did not choose to notify me as soon as my payment was not received and that there was a problem. I would have picked it up when I did my next reconciliation, but by then I would have been suspended and I was going to pay a late fee while asking me to call the Australian free phone number, which we cannot access from NZL.  

Really poor customer experience for so many reasons and I wonder who many people are in the same situation as myself.  

Thank you for reading this.

Chris