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Hi PossumChris,
Thanks for your post, and welcome to the community forum! I'm really sorry to hear about the experience you've had, and thank you for letting us know. For immediate assistance, you may ask MOCA, our virtual assistant, click the chat bubble at the bottom of any help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat. You may also take note of our New Zealand phone support number by checking this link.
Feel free to write a post if you need further assistance.
Cheers,
Jem
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