MYOB MAS Reporter logo black

Question

Hi - when we print from MAS reporter to PDF manager - our logo comes up as a black square - this is only happening to half the office and has only just started a few days ago.

Logo is under the size limit.

If you export report to word and print from pdf to there it works ok.

Can you advise what we need to do to fix this? Thank you

mark_st · Answer

Hi
&nbsp;
This is due to a Windows Update&nbsp;KB5001649 Details of which can be found:
&nbsp;
https://support.microsoft.com/en-us/topic/march-9-2021-kb5000802-os-builds-19041-867-and-19042-867-63552d64-fe44-4132-8813-ef56d3626e14
&nbsp;
Microsoft release an update to fix this issue KB5001649 as explained in the following link:
&nbsp;
https://support.microsoft.com/en-us/topic/march-18-2021-kb5001649-os-builds-19041-870-and-19042-870-out-of-band-ebbe0617-3a63-467a-aaaa-2a4c68a6de33
&nbsp;
You will need to get your IT to intall the later Windows Update.

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MYOB MAS Reporter logo black

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