Forum Discussion

6203's avatar
6203
Experienced Cover User
2 years ago

Bank account changes in ABA file

Hi

 

I have an instance of the banking details in an ABA file being different to the banking details in the supplier card used against that payment.

 

I have checked the bank details on the supplier card and checked that I am using the correct supplier.

 

When I create the ABA file it looks like I will get the correct bank details.

 

However, once the ABA file is created, the name of the payee and the BSB and account numbers have all changed.  The payee is a name that I do not recognise from any previous supplier payments.

 

Can you please give me access to Private Messages, so that I can give you the details.

 

I am very concerned at what is going on.

 

FYI, I am using the desktop client of MYOB AccountRight AU 2023.8.0, Build 2023.8.1.2, and the company file is cloud-based.

 

(I have access to the web version but that is not where I have been working when this issue has arisen.)

 

Your prompt attention to this would be greatly appreciated.

 

Thanks.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi 6203, 


    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about the ABA file having inconsistent information. I have enabled the private message feature to your user account in the forum. I would appreciate it if you could send me the following information for us to investigate this issue.

    • Serial number
    • Full name and email address
    • Company file name 
    • Company file ID 
    • Screenshots relating to the issue.

    We look forward to your response. If you require any other assistance, feel free to post again in the forum. 

     

    Thanks,
    Genreve

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