Bank Feed Delay

Same with us. No bank feed since 13 Dec 2018. Very frustrated

Just clarify, I'm looking for yesterday's transactions (17th).

Geoff

Hi BlairM

Great to hear that the data did come through for those days.

As for yesterdays data, I would say that this is processing and should be ready later. Could you try checking again for me in the afternoon (IE: Around 1PM) for me?

I'm yet to get my ANZ bank feed, been trying for the last hour or so. Come on Myob what's the story today?????

Hi BlairM, Paul_y, MMSretail

I checked in with a few different Clients today and they had confirmed that they received their latest data today and I've been told by the team that the data should have been sent out.

To try force re-downloading the transactions, are you able to go to: Banking > Bank Feeds and click "Get Transactions". Does this then download the relevant transactions?

Hayden,

Zilch, nothing! Checked bank & there are definitely ANZ trans to download !

This all becoming a bit more than silly!

Geoff

Hi MMSretail

I'll get the team to check for transactions on your account, can you send me a Private Message with:

• The MYOB Serial Number (Found in: Setup > Company Information)
• The Company File ID (Found in: Help > About MYOB AccountRight)
• The Last 4 Digits of the Bank Account or CC# that you haven't received yet

You can send me a Private Message by hovering your mouse over my Avatar and clicking Send Message on the popup.

Tried that and I've also logged off/on again but I've had no such luck Hayden!

Mine from yesterday aren't working either.  Seems like a bigger issue than just one or two people needing to send PMs.

Complicating that, after not receiving Thursday and Friday's transactions until late yesterday afternoon, the order they came in was reversed (the 14th first, then the 13th) so the bank balance on the bank feeds screen is actually the closing balance from Thursday, then though the system balance is correct.  However I am hoping this will resolve itself when Monday's transactions come through.

Hi BlairM & katebradfordnz

My apologies, it looks like I was unable to get back to this thread. In short, the data should have been processed by the end of yesterday. 

Could you let me know if you now have the data so that I can make sure there are no extra issues on this?