Bank Feed status gone back to Awaiting Application

After waiting over a month for a bank feed application to be processed, our bank feed finally came through yesterday.  This morning however, it's not and after going into Manage Bank Accounts, the status has gone back to Awaiting Application.  Hoping this is a glitch, but we need it fixed as I am handing over the bookkeeping to someone else very soon.

Edit:  Just checked again and it said Active, but it changed back to Awaiting right before my eyes.