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Tracie_'s avatar
Tracie_
Contributing Cover User
2 years ago
Solved

Bank Feeds not updated since 1 July 2020

Hi

 

In 2020, I registered for Bank feeds for 2 bank accounts.  I did not really use them and fell back to using the manual bank reconciliation.

 

I have decided to give the bank feeds another go.  When I press "get bank transactions", both accounts say that they were last updated as of todays date.  One account is up-to-date with transactions, however the last transaction on the other bank account is 1 July 2020 (even though it says that the bank feed was last updated today).    Nothing I have done so far has updated the transactions for this account.

 

I would appreciate any suggestions on how to fix this or what the issue may be :)

 

Thanks

Tracie

  • Hi Tracie_

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below details:

    • Serial number 
    • Your full name and email address 
    • Last 4 digits of the bank feed bank account you're having issues with

     

     

    Update: bankfeed ticket has been submitted

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  • Hi Tracie_

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below details:

    • Serial number 
    • Your full name and email address 
    • Last 4 digits of the bank feed bank account you're having issues with

     

     

    Update: bankfeed ticket has been submitted