10 months ago
Bank Rec - Customer overpayment
Good morning
This is the first time this has happened and I need some help please. I have a customer who has paid a large amount twice but wants it kept for future invoices. I have created a negative sales invoice which is now sitting in Customer Returns.
How do I get this to reflect in the bank reconciliation?
I have a few current invoices I can allocate this payment to - do I go to the credit and apply the invoices that are currentz? Will this leave the balance as a credit for future invoices?
Thank you in advance :)
Kind regards