2 years ago
Extra transactions in reconciliation
Hi Leneth, thanks for getting back to me. The extra transactions are in reconcile accounts. My latest advice was to ignore them if they don't change the balance. I'm unable to confirm this as not finished March reconciliation. It was also suggested that it may have some connection to feeds, we have ascertained that this is not the case as we have not had bank feeds for years.
I have spent a lot of time seeking help - 2.5 hours on phone and then 1.5 hours live chat, with no real explanation or resolution.
The extra transactions occur across both desktop and online on our AccountRight.
I'm still hopeful!
many thanks,
Yvonne
Office Administrator
Metropolitan Community Church Sydney