Forum Discussion

031323's avatar
031323
Member
4 months ago

Foreign currency invoice shows AUD amount

We use Accountright with foreign currency enabled.

 

We recently upgraded to MYOB's new invoicing.  Since then I have noticed that when customers click on the new "View invoice" button when a USD invoice is emailed to them from MYOB, a summary at the top of the page incorrectly shows the amount in our home AUD currency. 

 

For example, we sent a USD invoice for USD$11,990 and the summary at the top of the page that shows when the customer clicks on "View invoice"  says INV-223920 for $18,330.53.

 

This is misleading and confusing for our customers in other countries and needs to be fixed please.  The summary at the top of the screen should show the amount owing in the currency of the invoice.

2 Replies

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    4 months ago

    Hi 031323​,

     

    Thanks for flagging this! Agree that AUD showing in the online “View invoice” header for a USD invoice might be confusing. Quick workaround is to attach the PDF (shows USD) and add a short note in the email body/subject that amounts are in USD. I would also recommend giving our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account with the screenshot of the “View invoice” screen (e.g. INV‑223920) so that we can check this further.

     

     

    Cheers,

    Shella

  • StefaniaF's avatar
    StefaniaF
    Experienced Cover User
    1 month ago

    Hi Shella,

     

    we are experiencing the same issue with our GBP, EURO, and NZ invoices. Our clients are very angry.

    Can you please let me know how to remove the link from the body of the email when invoices are sent?

    Because if I go into the settings, I only have these 2 options:

    option 1 - attach PDF and send link

    option 2 - send link only

     

    Also can you please provide solution how to remove the default message you guy have (which is written after our customised one), where it shows the AUD converted amounts?

     

    Thank you

    Stefania

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