Hi Everyone,
In previous years I have used customer orders for goods not yet delivered and reported to the liability account Sales in Advance. The total of the customer when coded to this account will be reported on the Balance Sheet.
This year however there are now new customer orders in Sales in Advance but the total is not being reported through to the Balance Sheet.
Is there a set up I need to change in MYOB? or has something changed?
Thank you.
Hi LeeshO,
When the values for Customer Orders don’t show correctly in reports, it can definitely throw things off. One common reason for this could be if the report is using dates older than the previous financial year in your file or newer than the next financial year. It’s worth double-checking the financial year of your file and rolling over the next financial year if needed, as that could sort the issue out.
If the problem’s still hanging around, your best bet would be to get in touch with our team. You can pop through a support ticket from the MyAccount window or jump onto live chat with our virtual assistant, MOCA, to troubleshoot further.
Regards,
Genreve
Hi Genreve,
thank you for your reply.
I am currently working in this financial year and the orders are in this current financial year.
Unfortunately this is not the issue.
Is there a setting I can change that would fix the problem?
Thank you.
