Hi MYOB AccountRight
Really glad you take urgent requests seriously - which you haven't NOT A SQUEAK - the AccountRight support through this forum seems to be - if it is simple we will help - if it is difficult - ignore!
Not a squeak of help.
Rang technical support - what a process - I waited 30 - 40 mins - got someone who asked me scripted questions and despite the questions being totally irrelevant tried to continue until I pleaded for the phone call to be upgraded - finally yes - but alas another dead end - more questions (hadn't read my replies from the previous) - esculated again - 1hr plus later - someone who could help - nope - mindless scripted questions - despite me telling this person (nicely, without shouting or being rude) that the questions are irrelevant I have already worked out the problem - the file was corrupt - the tech lady continued to push on through asking me irrelevant technical questions that had already been answered by the logical objective diagnostic step I had already carried out to get to the stage of ringing tech - a line of last resort.
The tech just could not get to the stage that a highly experienced MYOB savy Partner of 25 years experience could tick all the logical diagnostic boxes - and I needed to jump to the step which was to upload the file for recovery - it took 15 minutes of pleading to get to this step - with the tech trying to diagnose the problem without listening to the steps already achieved.
I finally got to upload the file to MYOB at 7 PM lastnight only to be told this morning at 0930 it was corrupted beyond recovery - your software 2020.4.2 SE on a high end Server did that MYOB.
To cover my butt with the client I asked our tech team to recover the last 3 days - backup is done 3.33 AM daily - Monday morning backup was corrupt - Sunday Morning was corrupt - Saturday morning backup 7.04 - was recovered (luckily only 5 minutes of entry done by staff Saturday) - file recovered 1 minute before 10 AM just in time to run payroll.
Thank you MYOB AccountRight team - let down again when support gets complex.
The Doc
