Forum Discussion

Trish_Lee's avatar
Trish_Lee
Experienced User
1 year ago

Error with Multiple Clients

Hi,

I have multiple clients unable to access their company file using our Addon Solution - ARScan. this only occured after an upgrade today. The clients have been using this for several years

 

It asks them the following

If they click on No Thanks or Allow Access, they get the following issue. Appears to be online files only.

 

12 Replies

  • Trish_Lee's avatar
    Trish_Lee
    Experienced User
    1 year ago

    Hi Mike_James 

    Thank you, I did submit the ticket yesterday.

    MYOB phone support gave me the developer@myob.com email, I did send one to them and received a reply saying that email was no longer supported and to submit a ticket.

    Trish 

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    1 year ago

    Hi all, I think this thread has the same people on it (with the exception of Mike_James )
    But letting you know that I have provided an answer/update on this thread here