Error Connecting Windows App to MYOB
As of today several users are reporting issues with connections from our windows application to MYOB. I believe it is related to the underlying use of Internet Explorer as a part of the e...
Forum Discussion
Hi Trish_Lee LiamM DilipB & Matiu
I have an update from our internal team that was investigating this. Thanks for your patience.
This is related to the 3rd party app developers using an old version of IE that has not been supported since 2022.
The developers of these apps will need to upgrade to a supported browser in order for services to be restored.
I understand that this is disruptive for your businesses and your customers, but it will be up to the app developers to resolve this for you.
Kind regards, Mike
Hi Mike
I think this is unacceptable comments and does not help the 3rd party integrators solve a problem that has become significant over the last 2 days.
Our App is in use by over 80+ users who have not been able to send important information to their MYOB.
These businesses are medium to large businesses with large quantities of transactions.
Some of them are already asking the question on who is to blame and who is responsible. From some of the reports coming in, some of these larger clients potentialy will be looking for someone to go after for compensation.
May I suggest that someone with authority in the MYOB API development team finds a solution urgently and updates this forum but more importantly all the support tickets that you have on this matter.Hi Kerry_Busby
Thank you for speaking out, I have had a support ticket in for 23 hours with absolutely no response on it, the only response has been from Mike_MYOB
Mike initially stated it was an issue with the change to the AUTH endpoint and it was being looked into. Now Mike is saying it is all on the developers, who were not even notified that there was a change coming in regard to the AUTH endpoint. Our 3rd Party app uses are in absolute limbo, like you we have a large number of users and the level of communication with MYOB API Development team is deplorable.
Thanks
Trish
We are the Developers of the 3rd Party App impacted by this.
So what you are saying is that that MYOB have made a change that has impacted 3rd Party apps, that there was no communication re the change and all 3rd Party developers must change and redeploy their apps.
Is there any way that MYOB can roll back the change and give 3rd Party app developers a time frame to develop and deploy??????
Trish
100%. It's totally unacceptable for this sort of global change to get rolled through and then to have the washing of hands over it. If we have to spend time making code changes, maybe we'd be better off looking at other platforms.
Hi LiamM
I agree - this is totally unacceptable,
the comment
"To clarify, MYOB hasn't made a change to invalidate the browser, the browsers have stopped being compatible with our software as Microsoft no longer supports them."
MYOB has control over AUTH endpoint, and as such should be able to rectify this for a time period.
This has bought our clients to a standstill.
Trish
Hi Trish, to clarify, MYOB hasnt made a change to invalidate the browser, they have stopped being compatible with our software as microsoft no longer support them.
The announcement about these old browsers was made by Microsoft on June 15 2022
https://learn.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edgeGood morning Mike,
We are unable to transfer data from TSM to MYOB since yesterday morning.
Our support team from Sydney, GCIT Technology have checked everything and confirmed by The Service Manager, Australia (TSM) that there's a MYOB outage that is affecting TSM accounting links.
Please advise when the issue is going to be resolved as GST submission is on 21 August next week Wednesday.
All purchases and sales transactions for the month of July have not been transferred into MYOB yet.
I have sent message yesterday to Isaiah C, one of MYOB Moderators, but his reply is not forthcoming.
Grateful if you could come back to me asap.
Thank you for your help.
Sincerely,
Glenda Delacruz
Mike - to confirm, due to an acknowledged change in MYOB you are requesting all third parties rebuild, re-test, re-package, re-certify, and redeploy their applications across their entire user base? This means that MYOB will not be making any further updates in their systems to resolve this?
HI Liam, thats correct, MYOB is unable to keep supporting these browsers and it is up to the 3rd party developers to update to a supported browser.
This will not be all 3rd parties, only those who have not already upgraded from an unsupported browser.I think this is going to give the lawyers some interesting opportunities. Whether the end users go after the software vendor, or us the 3rd party developers or MYOB themselves is irrelevant.
The damage done to all of us will be irreparable.
The last time we had an issue like this was with the Xero API and Xero went out of their way as a priority to find the solution. They did everything possible to make sure the Xero end user did not have a long outage.
MYOB should be considering the same. Blaming us without providing a solution will ultimately damage the MYOB end users.
I would suggest you make a change or find a solution urgently. To expect your MYOB end users to not be able to update their system over the weekend could cause major workload pressures. Even more so for those companies who do Payroll.
