Forum Discussion

BANC's avatar
3 years ago

User not seeing company file so want to resend invitation

Our audit had access to our YOb company file last year and is still listed as a user, however shoe cannot see our company file and ask if I can resent an invitation. Can I do that? I tried to creat another user for her with slightly different name but same email address but that did not work as it says she is already a user.

 

How do I get her to be able to see our company files.?

  • Hi BANC

     

    Thanks for your post. Can you please send me a private message with the below details so I can check our records:

    • Serial number 
    • Your full name and email address 
    • File name 
    • Users full name and email address