Forum Discussion

Arlo1's avatar
26 days ago

Arlo1

We cannot open MYOB this morning.  It states BACKUP IN PROGRESS.  THIS COMPANY FILE IS CURRENTLY BACKING UP.  YOU CAN SIGN ON ONCE THE BACKUP IS COMPLETE.   It just won't complete from yesterday afternoon's backup.  Any suggestions?

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    26 days ago

    Hi Arlo1,

     

    That "backup in progress" message can pop up when a process hasn't finished properly, and it usually just needs a quick script run to clear it.

     

    Our support team can take care of this for you, and they'll be able to run the script and get things sorted quickly. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount.

     

    Regards,

    Sai

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