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wwu's avatar
wwu
Member
2 years ago
Solved

Cannot change login (Login name already exists I116_30000)

Hi team,

 

Can you please help to change my login email address?

 

 

  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi wwu, 
     
    Thanks for the update on this and thank you for the information you have provided via private message. Apologies for the delay in responding and we are thankful for your patience and understanding. 
     
    I have checked your account and fixed the issue on our end. You may now try to log in again. 
     
     
    Please do let us know how you go, and feel free to post again anytime you require further assistance. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi bradm30,

     

    Sometimes a full cache can cause temporary issues, which might be why you're seeing that error message. If you're the administrator, you should be able to change your login email address. Try clearing your browser cache and see if that helps you change your email address. Follow the steps in this link to update your email.

     

    It's generally not advisable to change other users' login email addresses, especially the primary contact's email address, without proper authorization. If you're still unable to change your email address, it's best to reach out to our support team via live chat with the virtual assistant MOCA. They can check if the email you're trying to use already exists, which could be causing the error.

     

    Cheers,

    Princess

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