We are using MYOB 2026.4 SE and cannot log onto our desktop version. Screen seems to loop and suggest we should get an Open Account Right button but we don't.
We did everything suggested?
Has anyone had a solution to this most annoying issue?
Thanks
Hi Amanda, AmandaMYOB
FYI your solution does not work.
My team has been troubleshooting the problem and know what the issue is.
This cannot be resolved by the end user, your software has an issue. Please advise your dev team.
Hi Amanda - I can't see which one is the solution that works since we have uninstalled and reinstalled the latest version of MYOB 2026.4 SE, cleared caches and restarted server. What am I missing?
Hi wilf59 are your running RDS or Azure?
We are running RDS
Do you have the ability for your IT to install Myob out of server to get you out of trouble? thats what we have done for customers.
one of our staff members has nailed the issue - it cannot be fixed by IT, must be resolved by MYOB.
RDS
Thanks mate - yes we've come up with the same work around but this has caused a massive disruption to our business and cost IT involvement. It is a worry that MYOB (Amanda) still sends emails that you have found the solution!!!!
What I find inane about this Single Sign-On (SSO) debacle (if not the whole thing), is that after finally logging into the desktop application, one still needs to log in again when clicking the web link. Magical.
So basically what I'm going to do now is leave my PC logged in as this SSO fiasco sometimes takes a ridiculously long time to resolve. This then goes hand in hand with having removed local file access. Good news there is that if you can't log in with SSO, you can longer use a local file either. This then pushes everyone closer and closer to the Web app. And........, still not being able to email receipts.
