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Kezza22's avatar
Kezza22
11 months ago
Solved

The company file is currently backing up. You can sign on once the backup is complete.

Good Morning,

 

I cannot log into my company file due to the following:

The company file is currently backing up. You can sign on once the backup is complete. 

 

Please provide solution ASAP. I obviously need to access my file.

 

Thanks.

browser
  • Shella_A's avatar
    Shella_A
    11 months ago

    Hi Kezza22

     

    I get how urgent this needs to be resolved, and I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

     

     

    Kind regards,
    Shella

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  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    11 months ago

    Hi Kezza22

     

    I get how urgent this needs to be resolved, and I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

     

     

    Kind regards,
    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    11 months ago

    Hi Kezza22

     

    That's great to hear! If you need any more help, feel free to reach out.

     

     

    Cheers,

    Shella

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