negative value of expenses

Hi,

Thank you for response - negative value of expenses was showed before I start recorded expenses to the system. On the begining I saw value  - $ 2300, now after few recording I see. -$ 1169.  The expenses start increasing, however still negative , this give incorect results in report.   Before April everything was corect, this is first time when I have sytuation like it.  I think that is some error in system after change from Myob Esential to Myob Business. 

Thank you 

Hi @Doren

Thank you for response,

The opening balance of all expenses is $0. I have accounting knowledge, I have been using myob for more than 5 years and this is the first time something like this has happened. Every month, the same expenses are recorded (materials, fuel, etc.), some of the expenses are entered into the system as recurring transaction  as fixed monthly fees (insurance, myob fee, etc.). In January, February and March everything was fine. I don't remember when, but it was at the beginning of April when I noticed that the graph with expenses looked different, that in April it was negative. I did not introduce new expenses. 

I think there was an error in the operating system - but I don't know how to explain it, I'm not good with computers, there was a situation earlier where the problem occurred in the entire system (then I couldn't issue invoices for over a month) then the IT specialists said that something happened to the system while introducing the update (some error or something like that), maybe the same thing happened now.

Thank you for answer, have a nice weekend

Monika

Hi Monia, 

I get that it's alarming to see the negative value of expenses in your dashboard for this month of April. It might be worth checking how the transaction is being recorded. Transactions that have been recorded incorrectly result in incorrect reports, as the expense value should be increasing. 

Let me know how you'd go on this and if you require further help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella

Hi Monia,

Thanks for your response.

Please confirm if the opening balances are the figures showing as negative even though the balances were entered correctly. If so, you will need to enter the opening balance by way of a journal entry and not the opening balance field. This step required speaking with your accountant for guidance on what the opening balance journal entry should look like.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Hi Monia,

Thank you for updating us.

If you're still the negative value on expenses , I highly recommend trying our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go!

Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
 

Best regards,

Doreen

I have only been using MYOB for a year and I have noticed this too, I sepent over 10 hours trying to work out the issue, it was doing my head in, im glad im not the only one. I thought what if I add a minus in front of the expense...... it worked  but i had to do it for all the costs and i think this is a glitch to be honest.

Hi ASTJD,

Thank you for sharing your experience with the negative value of expenses in MYOB. I understand how this can be confusing and time-consuming. It seems you've found a workaround by adding a minus sign in front of the expense, but I agree that this is not an ideal solution.

In this situation, we can review the recorded transactions and your account reports to find the problem. However, resolving this issue might require further investigation to figure out what happened to your file and pinpoint the exact cause of the issue. I would recommend submitting a support request via My account for further assistance.

If you have any other questions or concerns, please feel free to let me know.

Cheers,

Princess