Hi Guys, I hgave just signed up to do online payments for customers. I sent myself a small invoice and paid it by BPAY to how it worked. The payment has gone through to Undeposited Funds account and the Invoice has been closed. The funds have also hit my bank and came through my bank feeds to MYOB but has not matched it up. I went in and changed the Undeposited Funds account in the payment to the right bank account but still did not match it. I can not manually match it as the invoice for $5.50 does not match the bank depost of $5.15 after the surcharge was taken out.

I have a similar problem to this. I have 2 online payments that have not been auto matched, and cannot be matched - firstly, the invoices that they could be matched to are both marked as paid, and the amounts of the transactions are slightly lower than the invoiced amounts, so I couldn't match them even if I wanted to. I've raised a support issue. This isn't the first time this has happened. Last time this happened I ended up with a permanent balance in my undeposited funds account that couldn't be removed. I hope that doesn't happen again!

its doing my head in. I have been messing around with it for 6 days. Im wondering if it's just the Bpay payments. I did another small invoice to myself yesterday and paid by card this time to see if it does it.

I am with MYOB Business. All my settings are correct already. And you cannot pass the BPAY surcharge onto a customer or the 0.25c. So the it still does not match the bank feed.

I also noticed the same thing. When i checked my emailed confirmation of payment it showed the amount of the invoice less the "Merchant fee" leaving the balance of "total amount received". I was hoping to find an option of passing this onto the customer but have had no luck.

Ok. I found the setting.Go to the main screen and select "Online Invoice Payments"Then select "your customers pay the surcharge" and "save" once they are paying the surcharge the bank feeds should match up.

Bank Feed not matching MYOB PAYBY

19 Replies

smileykylie1982
Trusted User
2 years ago
I have a similar problem to this. I have 2 online payments that have not been auto matched, and cannot be matched - firstly, the invoices that they could be matched to are both marked as paid, and the amounts of the transactions are slightly lower than the invoiced amounts, so I couldn't match them even if I wanted to.

I've raised a support issue. This isn't the first time this has happened. Last time this happened I ended up with a permanent balance in my undeposited funds account that couldn't be removed. I hope that doesn't happen again!
Castaway
Experienced User
2 years ago
its doing my head in. I have been messing around with it for 6 days. Im wondering if it's just the Bpay payments. I did another small invoice to myself yesterday and paid by card this time to see if it does it.
Castaway
Experienced User
2 years ago
I am with MYOB Business. All my settings are correct already. And you cannot pass the BPAY surcharge onto a customer or the 0.25c. So the it still does not match the bank feed.
TurnerSigns
Contributing Cover User
2 years ago
I also noticed the same thing. When i checked my emailed confirmation of payment it showed the amount of the invoice less the "Merchant fee" leaving the balance of "total amount received". I was hoping to find an option of passing this onto the customer but have had no luck.
TurnerSigns
Contributing Cover User
2 years ago
Ok. I found the setting.
Go to the main screen and select "Online Invoice Payments"
Then select "your customers pay the surcharge" and "save" once they are paying the surcharge the bank feeds should match up.
TurnerSigns
Contributing Cover User
2 years ago
Oh No! I was hoping this would rectify the issue but obviously had to wait for a customer to pay the test the theory. So are all your payments less 25c of the invoice amount?
Castaway
Experienced User
2 years ago
Yeah thats correct. and if they select to pay by Bpay the 1.8% will be charged to you aswell and come off the invoice.
Castaway
Experienced User
2 years ago
Hi smileykylie1982 just wondering if you heard back from support. I am now on my third day and still havent heard anything.. I did another invoice for myself and paid by credit card and that on went through so it is just Bpay
TurnerSigns
Contributing Cover User
2 years ago
I am also eagerly awaiting a resolution. I have payments in my feed that i haven't even received email confirmation from MYOB for that i can't match up and have no clue who they are for
Castaway
Experienced User
2 years ago
Hi TurnerSighns,
may I ask you if you have a BPAY Biller account