Forum Discussion

Castaway's avatar
Castaway
Experienced User
1 year ago

Bank Feed not matching MYOB PAYBY

Hi Guys, I hgave just signed up to do online payments for customers. I sent myself a small invoice and paid it by BPAY to how it worked. The payment has gone through to Undeposited Funds account and the Invoice has been closed. The funds have also hit my bank and came through my bank feeds to MYOB but has not matched it up. I went in and changed the Undeposited Funds account in the payment to the right bank account but still did not match it. I can not manually match it as the invoice for $5.50 does not match the bank depost of $5.15 after the surcharge was taken out.

19 Replies

  • Castaway's avatar
    Castaway
    Experienced User
    1 year ago

    Did you set up a Bpay Biller account with Bpay and your bank

     

  • TurnerSigns's avatar
    TurnerSigns
    Contributing Cover User
    1 year ago

    Yes, via MYOB. I have received payment via BPAY before now with no troubles and it has matched in MYOB in bank feeds previously.

  • Castaway's avatar
    Castaway
    Experienced User
    1 year ago

    Ok Just wondering cause thats how Ive done it. 

  • Castaway's avatar
    Castaway
    Experienced User
    1 year ago

    So after 7 days I still have not heard from MYOB with a fix. I just notice that all of my overdue invoice that are being sent out that were created before I started online invoices, have online payments avialable on them but we are paying the surcharge, even though in my settings I have charge the customer turned on. I also notice this has not matched with my bank feed so its not just BPAY its anything that we pay surcharges on. 

  • Buffd's avatar
    Buffd
    Experienced Cover User
    1 year ago

    Hi have you had a response to this and how do we enter the difference (surcharge for Bpay) when entering the payment. There is an amount left outstanding on the invoice because the full amount hasnt been received. For this query the client has MYOB Business and there is not undeposited funds option

     

  • Buffd's avatar
    Buffd
    Experienced Cover User
    1 year ago

    Actually i meant there isnt the function to Deposit money from an undeposited funds account like you can in AccountRight.  

     

  • Castaway's avatar
    Castaway
    Experienced User
    1 year ago

    Hi Buffd.

    I just recieved a response yesterday which did not solve anything. They just told me to do what I was already doing with bank feeds and setting up. I have just matched it up and when you match it to the invoice added a adjustment with a - merchant fees. Dont if its right but thats what I did. 

     

  • Castaway's avatar
    Castaway
    Experienced User
    1 year ago

    If you go to reports and to online payments you can change the bank to where it went.