change a payment allocation

Hi aherath,

Thank you for your post. 

My understanding is that you want to change the payment allocation to the debtor. If this is correct, then can you please check the linked accounts? "Asset account for tracking receivables" and "Bank account for customer receipts" under Accounting >> Managed linked accounts >> select Sales. These two linked accounts should be different as "Asset account for tracking receivables" is generally a trade debtor's account.

Please let me know if you have further questions on this.

Cheers,

Princess

Hi aherath,

I would like to check back with you regarding your issue with allocating payments. May I know how you go about this? Was this resolved? Please let me know if you still require assistance so I can assist further. You may also start a new post if you need help in the future. I’m always happy to help.

Cheers,

Princess

Stil i have the problem, what is i did is delete the payment and re enter, because wating for MYOB rply is too long 

i just want to change invoice allocation in same supplier 

Hi aherath,

Thank you for your response. I'm sorry if we aren't able to respond right away to your queries. Your patience and understanding are greatly appreciated.

Regarding your issue with allocation, can I please confirm if you're trying to make payments to the same supplier linked to the invoice? You may try looking through this Help article, which has information on recording payments.

Cheers,

Princess

I am trying to change allocation between invoices to same supplier 

Hi aherath,

Thank you for your response.

Can I please confirm if you're trying to change payment allocation to an invoice for the same supplier? Are you referring to an allocated bank transaction? I'd like to help you resolve your issue. Can you please provide further information so that I can take a look into this further?

We're eager to hear back from you.

Cheers,

Princess

Hi aherath,

I would like to check back with you regarding your issue with changing payment allocations. Was this resolved? Are you able to find a resolution to this issue? Please let us know if you need further help. I'm happy to assist.

Cheers,

Princess

yes same supplier different invoice 

Hi aherath,

Thank you for reaching out. To assist you effectively and provide the most accurate information regarding your concern. I'll be reaching out to you via private message to gather additional information. Please check your inbox, and we'll continue to address and discuss your concern through that channel.

Cheers,

Princess