Hi, I have old bank feed transactions that I need cleared from 2020 - 2021. The bank feeds were set up but never used and we have a heap of old transactions that I need cleared. Once they are cleared are we able to reactive the bank feeds and use the bank feeds moving forward.
Thanks
Hi Richs99
Bank feeds will come into an MYOB Business from the first date that the Bank approves the application. This does mean that if you have never actioned those transactions will accumulate until actioned.
For the MYOB Business platform, we do have the ability to lodge a ticket with our internal team to have those feeds removed from the file. Please note that this process is an all-or-nothing situation, you are not able to keep certain transactions within that timeframe. It should also be noted that any MYOB Business transactions that have been generated from those feeds will also be removed.
If you would like that process action would you mind sending me a private message on this Forum with your product serial number, the bank account number of the feeds you wish to remove (as in the actual bank account, not the MYOB Business account number) and the dates of the feeds you wish to remove.
Thanks Steven.
How do I send you a private message. When I click on the link it takes me to a page for private messages but there is no were for me to start a new private message
Hi Stephen
I also need assistance with clearing old transactions which have been coded elsewhere. Could you please also message me to have these cleared? Thank you. Shanae
