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MattBedford's avatar
MattBedford
Trusted User
2 months ago

Record payments for invoice

Hi Everyone, Hoping someone can help with some guidance on how to resolve this issue. We have our Online payments setup and all funds received are meant to go into our Cheque account. This is set up under the Payment category for online payments. Unfortunately since last week around 16th/17th May, the payments are not automatically being allocated to the cheque account. We have been back into the settings twice and reset it to our cheque account however the payments are still not landing in the correct place. When you go into the invoice to see where the payment has been allocated, it has a blank spot under the bank account section. Some we can manually assign to our set cheque account, others won't allow the change. The ones that won't allow the change come up with a weird message to say 'you cannot change to payment as it is from a previous financial year.' This is rubbish as the payment was received last week and definitely not in last financial year. 

 

Screenshot attached of the 2 issues. One shows how the payment lands, not auto allocating to our cheque account. Second one shows the fault we get when trying to manually allocating the payment to our cheque account.

 

I feel like this is may be a software issue that has popped up after a recent MYOB update. Anyone else having this issue? Thank you for your help, Matt

 

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hey MattBedford,

     

    No stress about that error message – we’ll get this sorted together. First up, when you see “You can't edit transactions from a previous financial year.” it might be because your file has a lock date set. To check this:

     

    • Click the gear icon (⚙️) in the top right-hand corner.
    • Head to Business settings.
    • Look under the Lock date section for any limits that could be preventing changes.

    If there's a lock date stopping you, simply remove it or adjust it as needed, and remember to click Save to lock in your changes (or in this case, unlock them!). Now, as for payments being a bit stubborn and not automatically allocating to cheque accounts – this might need a bit more digging. The best bet is to get in touch with our team of whizzes who can dive into the nitty-gritty and troubleshoot this further for you. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Cheers,

    Doreen

  • MattBedford's avatar
    MattBedford
    Trusted User
    2 months ago

    Good evening Doreen,

     

    Thank you for your reply and suggestion. We can confirm that there is no lock date set as mentioned above. I guess I will need to reach out to MYOB for support. 

     

    Thank you again for your suggestion.

    Regards,

    Matt