Forum Discussion

caz1's avatar
30 days ago

Superannuation

I have just notice that may superannuation payment is still showing "Processing Payment" after 7 days, what does this mean?

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi caz1,

     

    Welcome to the Community Forum!

     

    Seems like you're experiencing an issue with your superannuation payment showing as "processing payment" for an extended period of 7 days. Normally, it takes about five business days for these payments to be processed and received by the super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If it’s still not sorted by then, please reach out to our Pay Super team at paysuper@myob.com for them to check in details on your super payments transaction.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess