Issue with Credit Note Entry

Question

Hi&nbsp;I am having some issues with the Credit Note Entry in the MYOB Business Pro. I entered a credit note (by entering negative invoice) in the system and when i went to 'Supplier Return', there were 3 transactions of the same credit note. I definitely did not enter the same credit note multiple times.&nbsp;&nbsp;Has anyone encountered this issue? Could someone please advise how to resolve this issue?&nbsp;Thank you so much.&nbsp;&nbsp;Cheers&nbsp;

samaram · Answer

Hi&nbsp;sonitarunp&nbsp;
Welcome to the Community Forum. If this was just a once-off, then it may have been accidentally recorded 3 times for whatever reason, but I can help you remove the transactions that should not be there.
&nbsp;
To delete a customer return:

From the Sales menu, choose Customer returns.
Find the return to be deleted using one or more of these methods:
From the Customer list, choose a customer.
In the Search field, enter all or part of a customer's name or the return amount. As you type, matching returns are shown.
Click a column heading to sort the displayed list by that column.
Click the Invoice no. for the return you want to delete.
Click Delete.
At the confirmation message, click Delete.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Issue with Credit Note Entry

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