I have a USD customer. When I send them a statement MYOB is converting their USD credit notes to AUD and putting the AUD value on the statement. Therefore it shows the charges in USD and the credit notes in AUD meaning the customer thinks they owe less than they actually do. How can this be fixed?
Hi Michelle32
I'm afraid that currently there is a problem that when credit notes has been applied to an invoice it uses the local currency rate rather than the foreign currency on statements. This is something raised with our developers for investigation.
In the meanwhile, for the affected customers/periods, you can use the Activity type of statements, it will show a correct running balance in the table, but the Total Amount due field at the bottom is incorrect, which you can customise the form and have it removed.
