GST rejected by IRD

Question

"Your GST return could not be pre-filled because Inland Revenue returned the following error(s): IRD response code: 4, Error Message: Unauthorised delegation, Error Description: No error description available."

How can I rectify this situation? Is this an MYOB issue or an Inland Revenue issue?

I am using Essentials for this company ,

however I also use AR Premier for another company, and AR for a third.

no login screen is offered to login to MY IRD how is this corrected?

Nicola

samaram · Answer

Hi&nbsp;Nicola (TuiTLC)
&nbsp;

Thank you for your post. This usually occurs when the Email logon used for IRD are not assigned with access/permissions to myIR.
&nbsp;
If you log in to&nbsp;myIR and check if the email you are using on Essentials, is the same as who has&nbsp;access to the account. This should be under - settings/access &gt; logins tab.
If that has been checked and still experiencing this error, can you please send the following details via Private Message so I can investigate further:

• Serial number
• Business name
• Your name and email address used to log in&nbsp;
• Last 3 digits of your IRD number&nbsp; &nbsp;
• The date and time at which you received the error&nbsp;
•&nbsp;A&nbsp;screenshot of the whole page (showing the&nbsp;URL in the address bar)&nbsp;

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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GST rejected by IRD

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