Forum Discussion

Experienced Cover User

9 months ago

Solved

STP reporting rejected

Hi all. I have just realised one of my STP wage reports was rejected. The error message is not one that is familiar on the help sights. When I select "learn how to fix this error", there are other codes that come up not this one. Has anyone experienced the below error message before and what have they done to fix this. Thanks so much

Doreen_P
9 months ago
Hey Smiley01,

If you've had a wage report rejected, the good news is you can sort it by simply sending an update event through STP. Once that update event shows as accepted, you're good to go. After that, you can double-check your payroll reports— have a look at the Payroll Register, Payroll Activity and the YTD Verification report to make sure all your figures are looking spot on.

Cheers,

Doreen

4 Replies

Doreen_P
MYOB Moderator
9 months ago
Hey Smiley01,

If you've had a wage report rejected, the good news is you can sort it by simply sending an update event through STP. Once that update event shows as accepted, you're good to go. After that, you can double-check your payroll reports— have a look at the Payroll Register, Payroll Activity and the YTD Verification report to make sure all your figures are looking spot on.

Cheers,

Doreen
Smiley01
Experienced Cover User
9 months ago
Fantastic. Thank you Doreen for this. All sorted
Allysone2
Member
2 months ago
Hi
I have had the same thing happen but did run an update event - admittedly this was done a month later as I was under the impression the following STP would fix the issues - we have now found on our BAS report the mistake did not get corrected. What do I do now to fix this?
Shella_A
MYOB Moderator
2 months ago
Hi Allysone2,

If there's a mistake on your BAS report, I suggest to starts from double checking your payroll reports (Payroll Register, Payroll Activity, and the YTD Verification) if the figures are all match. Make sure the YTDs reflect the correct totals, then look for anything that could’ve caused an STP rejection, things like a date mismatch or an incorrect Software ID. If everything spots on, send an update event to push the corrected YTDs through. That should do the trick. If the BAS for that period is already lodged, the correction will flow into the next one. Check this article about fixing rejected reports in STP for more guide.

Cheers,

Shella