Hi Team,
Recently swapped to MYOB Business Pro, set up the STP Reporting with the ATO but still unable to make a Pay Run as the software believes the ATO hasn't been contacted and therefore rejects the payrun.
Any suggestions would be appreciated. thanks
Hi Simon1004,
Thanks for reaching out. If MYOB Business Pro is still acting like the ATO hasn’t been contacted, the most likely cause is that the STP setup details don’t fully match what the ATO has on file, or the Software ID hasn’t been linked correctly yet. A good first step is to go to Payroll > Single Touch Payroll reporting > ATO settings, note the Software ID, and confirm with the ATO that MYOB has been registered for payroll reporting using that exact ID. If that’s already been done, I’d suggest checking the details in ATO settings as well, especially the ABN, GST branch number, and any business or contact details to make sure they match the ATO records exactly. Once any incorrect details are fixed, you won’t be able to resend the rejected report itself, but the updated year-to-date figures will go through on the next pay run, or you can send an update event from the STP reporting centre instead.
If you’d like, you can also check this help article for the common rejection errors and how to fix them: Fix rejected reports in Single Touch Payroll.
Regards,
Sai
