Forum Discussion

chrissineale's avatar
7 days ago
Solved

STP

There are ongoing issues with STP, specifically with MYOB's reporting to the ATO, which is not functioning correctly. Although all my reports on both the desktop and web browser are consistent, the payroll year-to-date verification report shows a discrepancy of $63,601.00. My accountant has advised me to contact MYOB, as the issue appears to be on your end. However, the wait time on the phone exceeds over one hour, which is not feasible for businesses that cannot afford to spend such time resolving issues beyond their control. Given the increasing frequency of these inconveniences, it would be appropriate to consider crediting monthly subscriptions.

  • Hi Chris
    Checking if you have run send update event (green button) in the STP reporting under STP reports
    This often aligns the payroll and STP reported
    Thanks Chris

2 Replies

  • Hi Chris
    Checking if you have run send update event (green button) in the STP reporting under STP reports
    This often aligns the payroll and STP reported
    Thanks Chris