AIM - since Business Upgrade

Hi Frustratedmyob1, 

Thanks for posting and welcome to the Community Forum. 

I'm sorry to hear about your difficulties in processing your AIM benefits. In my understanding, the AIM could be processed from the Accounting > Prepare GST report window. I suggest opening that from the previously mentioned window and mapping your accounting codes to the AIM benefits. 

If I misunderstood your query, feel free to clarify your issue. Let us know if you require any further assistance with this. 

Thanks,
Genreve

I have remapped all my accounts, I even had the accountant help do this. But when I try and run the report - it does not include the wages expenses. Hence making it look like I have made lots of profit for the year.

I have now worked out that it will show the information if I change to accruals, but it does not do this for cash.

Can you let me know why this not reporting correctly under the cash basis system

Hi Frustratedmyob1, 

Thanks for the response and the update. 

In my understanding, accrual report values are based on the dates of invoices and bills, while cash is based on the date of the payments recorded against them. If they are different, the payments of those transactions could have been recorded after the date range of the report. However, as you mentioned the transactions are wage expenses. May I get you to check one of your employee's payment details to see how they are set? 

We look forward to your response. 

Thanks,
Genreve

If I go to payroll and click on a staff member - these are the headings I get:

Personal  Employment  Standard pay  Leave  Pay history

I don't have a payment details tab.

Hi Frustratedmyob1, 

Thanks for responding and sorry for my mistake. 

Can you check the employment tab to see if your employees are paid via electronic payment? 

We look forward to your response. 

Thanks,
Genreve

yes they are

Hi Frustratedmyob1, 

Thanks for the response. 

I will send you a private message to collect more information regarding your concern. 

In the meantime, feel free to create a new thread if you require any other assistance. 

Thanks,
Genreve

Hi Frustratedmyob1, 

I'm just following up on your concern, as we haven't received any updates from you since Thursday. Feel free to reply to my private message with the information and we'll check what's causing your aim reports to not match the GST report.

We look forward to your update. 

Thanks,

Genreve 

It's broken and has been for months. I wasted hours on this before MYOB acknoweleged it "We appreciate your patience with this. Our team is still investigating about this matter, and I can assure you that they are doing their best to resolve this as soon as they can. Here is the case number of this investigation 01545167. "

I have had not response to any of my requests for an update... I hope MYOB will be refunding all the subs they have collected from AIM customers.

Hi Calzac, 

Thanks for posting your concern in this thread. We appreciate the effort in adding this case number. 

I'm sorry to hear about the experience. This issue is currently being investigated by the product development team. Although I don't have a time frame for when this would be resolved, I can confirm this is being worked on. As the development team's work is internal, this is the only update I could provide. Rest assured; we will provide any assistance if there are any opportunities to help. 

We appreciate your patience. Let us know if you require any other assistance. 

Thanks,
Genreve