Forum Discussion

Frustratedmyob1's avatar
Frustratedmyob1
Contributing User
2 years ago

AIM - since Business Upgrade

HI - Very frustrating that since the AIM Business upgrade from Essentials, I can no longer do AIM. I have re-mapped accounts - after many hours of working through it, and while I am now getting a rep...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Frustratedmyob1, 

 

Thanks for responding and sorry for my mistake. 

 

Can you check the employment tab to see if your employees are paid via electronic payment? 

We look forward to your response. 


Thanks,
Genreve

Frustratedmyob1's avatar
Frustratedmyob1
Contributing User
2 years ago

yes they are

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Frustratedmyob1, 

     

    Thanks for the response. 

     

    I will send you a private message to collect more information regarding your concern. 

     

    In the meantime, feel free to create a new thread if you require any other assistance. 

     

    Thanks,
    Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Frustratedmyob1, 

       

      I'm just following up on your concern, as we haven't received any updates from you since Thursday. Feel free to reply to my private message with the information and we'll check what's causing your aim reports to not match the GST report.

       

      We look forward to your update. 

       

      Thanks,

      Genreve 

       

      • Calzac's avatar
        Calzac
        Contributing User
        2 years ago

        It's broken and has been for months. I wasted hours on this before MYOB acknoweleged it "We appreciate your patience with this. Our team is still investigating about this matter, and I can assure you that they are doing their best to resolve this as soon as they can. Here is the case number of this investigation 01545167. "

         

        I have had not response to any of my requests for an update... I hope MYOB will be refunding all the subs they have collected from AIM customers.

         

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