Need help to configure MYOB for New Zealand GST Return Periods

Hi BunnyBomb69 

Which Programme are you using?

In GST terms you are running your GST to the even month, which is not the same as your financial period. Each time you do the GST, yiu need to define the period you are returning for, but once loaded it should remember the last time you lodged. You just need to choose the next 2 month period. Make sure your settings (in report settings) are set to payments basis if that is what you are on, and 2 monthly. This will make part of the process easier.

Hello,

I am using MYOB Business.

I'm sorry but your instructions do not help. I have not been able to configure MYOB to offer the correct first GST period. As I said in my post, my first period ended on 30 April, however the first period that MYOB offers in the drop down box ends on 31 May. For this reason I cannot use the MYOB GST return feature.

I will attach a screenshot of my current settings, and a picture of the options that are available in the drop down box. Then you will see the problem. My first GST return period ended on 30 April, not 31 May. 

Can you please tell me what settings to change? I'm sure I have tried every combination...

Good morning BunnyBomb69 

I can see what you mean now. I have just tested this in my own system and changing from odd to even doesn't make any difference to the periods you can choose. Is this your first GST return which  means a 1 month return? I would go to reporting - reports - GST return and/or GST report and get the report that way because you can choose your date range. However I have put in a partner support request to get this looked at. I see this as a bug.

Yes, that's precisely the issue.

My first GST return period is 1 month long, ending on 30 April. This is what the IRD set after I chose 'even' months in my GST registration. Because I can't use the MYOB filing feature, I have been using the manual report method you described. It's just a bit disappointing that it means I can't use the MYOB GST filing feature.

It would be good if they could fix this. I've tried to explain it to customer service agents but they just don't understand when I explain it, even when I send screenshots. It would be great if there is another route to make them aware of the problem.

Thanks for your help. Fingers crossed!

Hi BunnyBomb69 

I spoke to a product specialist today - they called me. He replicated the issue - as I had, and has referred it up the ranks to the programmers. I would continue using the reports for now - and hopefully it will get fixed in future updates. I thought that they odd and even changed the periods, but apparently has nothing to do with that (or doesnt work as it should) - so here's hoping....

Oh that's awesome!

Fingers crossed they get to it at some stage. I'm really glad someone was able to raise this as a bug. I'm quite a savvy person so I was surprised when I couldn't solve it myself in the settings.... I guess this explains it!

Thank you for taking the time to raise this and for posting updates - you're a champion :)