Forum Discussion

finance5's avatar
finance5
9 months ago

NZ Payroll

I am receiving this message when I Log Out

 

Logo 1

Uh-oh! The numbers don't add up.

Error

Learn more about this 

Error
invalid_request

Error description
The request is missing a required parameter, includes an invalid parameter value, includes a parameter more than once, or is otherwise malformed. Logout failed because query parameter post_logout_redirect_uri is not a whitelisted as a post_logout_redirect_uri for the client.

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    9 months ago

    Hi finance5,

     

    Thank you for your post, and welcome to the Community Forum.

     

    My apologies for the late reply. This error could be due to being in a semi-logged-in state. We recommend logging in to the security center at https://my.account.myob.com, then selecting the option 'Change your 2FA device' or 'Get started" (this will depend on if you have 2FA email or app currently enabled). 

     

    Please ensure that you have first closed down all web browser windows before starting the recovery process from the email link.

     

    Do let us know how it goes.

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

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