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Meena's avatar
Meena
Experienced User
1 year ago

Payroll - unable to sign in

I am unable to sign in to Payroll, couldn't sign in all night last night and again this morning. 

Just keep getting this error message:

This page isn’t working

essentials.myob.co.nz is currently unable to handle this request.

HTTP ERROR 503

 

I have cleared the cache and deleted the browser history, have updated and restarted the computer and have tried another PC with a different browser but... the two factor authentication now wont work, sends me the email and when I put the number in it says incorrect number or it has been used before? (it isn't the incorrect number and I haven't used it before?? 

I need to get the pays processed today but am about to head off to work.

Essentials

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  • Meena's avatar
    Meena
    Experienced User
    1 year ago

    Thanks jenniek - has this just changed as I used the Essentials (what I had bookmarked and have been using since the last update) on Sunday night when I was checking holiday / sick pay, and then on Monday it wouldn't work?

    I couldn't access the app.myob.com last night either just kept asking me to login and then my 2FA wouldn't work, but it is definately working now - thanks very much!

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