Forum Discussion

NailEquip's avatar
NailEquip
Experienced Cover User
4 months ago

ACCESS DENIED

Hi MYOB,

 

Would you kindly advise why my access has been denied to Community Forums re the new upgrade?  I wanted to further read the article and comments, but I was denied access.

 

Kind regards,

 

Sharon

3 Replies

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    4 months ago

    Hi NailEquip,

     

    Thanks for sending that screenshot through! You’re not the only one, this sort of thing pops up for a few folks from time to time in the Community Forum, especially after an upgrade. Give clearing your browser’s cache and cookies a crack, as that usually sorts it. If it still plays up after that, could you send another screenshot showing exactly what you’re trying to access when the error comes up? We’ll check it out for you.

     

     

    Cheers,
    Shella

  • NailEquip's avatar
    NailEquip
    Experienced Cover User
    4 months ago

    Hi Shella,

     

    It seems the post I'm trying to get into (see attachment below) is what I am having difficulty reading.  I have cleared cache etc, as you suggested, and I can see other discussions, but still not the below.  All MYOB subscribers should be able to read all discussions.  Has MYOB taken this discussion off their site?

     

     

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    4 months ago

    Hi NailEquip​,

     

    Thanks heaps for sending that screenshot over, really appreciate it! Some posts that aren’t showing up because they didn’t meet our community guidelines, so it’s been removed. Your access is all good though, you can still check out all the other discussions and articles in the forum.

     

     

    Cheers,
    Shella