Forum Discussion

AshleyR's avatar
AshleyR
Experienced User
2 months ago

Account verification for invoicing issue...

I don't know what to do anymore. Been waiting for verification for months.

Open several support tickets, each time, it either gets closed without resolution or they temporarily allow email sending, then the privilege is removed a few days later with again no resolve or response as to what is going on?

Please, this is getting beyond a joke. 10 years between this and another company of ours and we can't even be verified to send our clients the bill... Our cashflow is suffering, and its hurting having to allocate this amount of resources in manually sending every single invoice externally.

I'll gladly do whatever it is we may be missing or MYOB is unsure of, but just do something other than nothing so we can resolve this and move forward. 

Please...Cant believe i'm begging on a forum of a SAAS, that we pay for, just to be able to use basic functions. I mean, do I have to show up at their office in person with 100 points and our most recent statement, and pester every single dev and customer support team member just to get somewhere? 

Complete over-reaction, but I simply just don't know what to do anymore. This is ridiculous.

1 Reply

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    2 months ago

    Hi AshleyR​ , sorry to hear you havent been able to get this resolved even with tickets to our support team.
    I will send you a private message to ask for some more information and then I can escalate this for you to help get it sorted. Regards, Mike

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.