Hi,
We do have a clients now for which the emails with the invoice are bouncing back. The email address used to work and all of a sudden it stopped.
We rang the client and they suggested that we need to add their email to our "white List"?
I tried to find information about it or how to add people to that list but can't find any information how to access this.
Do you have instructions on how to do this?
Hi lisacrosslinks,
Welcome to the Community Forum! We can check it on the backend if the email is indeed blacklisted, please send me a private message of the affected email so we can take a look at this for you.
Regards,
Earl
Hi Earl,
I need an affected email checked... how do I PM you?
AatWM
Hi AatWM,
Oh no, an email issue like this can definitely be a headache, but it’s fantastic you’re already taking steps to sort it out! Let’s get this resolved together.
The easiest way to have your affected email checked is by connecting with our live chat support team. Just hop onto our MOCA virtual assistant, or submit a case via MyAccount, and it’ll help guide you to the right place in no time. It’s quick, and you can be chatting with someone to get it sorted right away!
Regards,
Sai
