I recently sent end of month statements and our customers have advised that no transctions appear on them. They are completely blank. I have checked tht these customer do in fact have balances and they are not showing. How do we fix this ASAP.
Hi McKenzie69
Thanks for your post. It's great to have you here in the Community forum.
If you save the statements to PDF on your computer, are they then populating with any information? If they are showing up as blank on both the PDF copy and the copies emailed to the customers, I would be looking at checking the customize forms for the statements.
Please don't hesitate to post again if you need help in the future.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Yes this happens if I email and also If I download as PDF. Please I cannot afford sending blank statements. Give us a solution.
