Using AccountRight (updated to latest version), we often have a problem of Customers not receiving our Statements (emailed via AccountRight) or they are sent blank.
Does anyone else have this problem, and have you managed to fix it?
Hi ChristineP2905,
Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. Thank you for flagging your inquiry with us. We are sorry that you are having difficulties emailing your customers due to statements that are blank or they are not receiving. We genuinely appreciate your understanding during this time.
Thank you for confirming that you are using AccountRight software to send emails. To investigate this further with you, could you please try to send the statement to yourself and see if you receive this as a blank statement too?
Sometimes PDF documents appear blank if Adobe Reader needs to be updated or when antivirus software is blocking the content from the recipient end.
Please do not hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Yes, every week when I am sending statements, I have 2 dummy customer accounts set up to send myself statements. The generally come through to me, and are often blank.
There is no consistencsy as to who gets them, and which statements are blank. It's just an going issue.
Hi ChristineP2905,
Thank you for the extra information.
In this situation, I would recommend having your customer review their PDF settings. Read more about that in this article we found online: Best Solutions to Fix Blank PDF File Problem.
Feel free to post again anytime you require further assistance.
Cheers,
Leneth
Hello
I have had this issue before and it was resolved but it is back again. MYOB Accountright will not let me send multiple statements at the same time. It will only let me send small groups of 5 or 6 statements. This is very time consuming when you need to issue 100s of statements weekly. Could you please look into why this is happening again and resolve it?
Hi Antz72,
I'm sorry to hear that you're facing this issue again with sending multiple customer statements. It seems like the system is limiting the batch size of statements being sent at once. A build-up in the cache can sometimes cause performance problems. Follow these steps to clear the cache: Clearing the AccountRight Cache | MYOB Community.
Regards,
Sai
